REFUND & RETURN POLICY

Last Updated: August 26, 2026

Overview

Our refund and returns policy lasts between 15 and 30 days from the date of your initial purchase, depending on the specific service plan you have chosen. The exact period is stated on your invoice and in your service agreement. If you are outside that window, we may not be able to offer a full refund or exchange.

Since we provide digital website maintenance services, there are no physical items to return. However, we treat your satisfaction with the utmost seriousness. To be eligible for a refund, your service must not have been substantially performed (e.g., we have not yet completed the first monthly maintenance cycle). We require a receipt or proof of purchase to process any refund.

Several types of services are exempt from refunds:

– One-time setup or onboarding fees (unless explicitly stated otherwise).
– Services that have been fully delivered within the first month (e.g., all scheduled updates and fixes completed).
– Add-on services purchased separately (e.g., custom development or emergency fixes) that have already been executed.

Additional non-refundable items:

– Gift cards or credit vouchers (if offered).
– Any promotional or discounted packages where the discount was applied at checkout.

To request a refund, please email us at info@elitewebmaintenance.net with your order number and reason. We will review your case and respond within 2 business days.

Please do not send any physical items – we only provide digital services, so no return shipping is needed.

Partial Refunds

In certain situations, only partial refunds may be granted:

– If we have already performed a significant portion of the monthly work (e.g., content updates or security scans) before you request cancellation.
– If you used the service for more than half of the current billing cycle and then request a refund.
– If the service was paused or interrupted at your request, yet we had already completed pre‑scheduled tasks.

Refunds Process

Once your refund request is received and reviewed, we will send you an email to confirm receipt. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–7 business days, depending on your bank or credit card issuer.

Late or Missing Refunds

If you haven’t received a refund yet, please take the following steps:

1. Check your bank account or credit card statement again.
2. Contact your credit card company; they may take some time to officially post the refund.
3. Contact your bank – there is often processing time before a refund is reflected.

If you have done all of this and still have not received your refund, please contact us at info@elitewebmaintenance.net and we will investigate further.

Sale or Promotional Services

If you purchased a service during a promotional period or with a discount code, the refund will be based on the amount actually paid. Any free trials or introductory offers are not eligible for cash refunds.

Exchanges / Plan Changes

We do not offer direct exchanges because our services are subscription‑based. However, you may change your plan (upgrade or downgrade) at any time by contacting us. Any price difference will be prorated and applied to your next billing cycle.

Gifts

If the service was purchased as a gift and the purchaser designated you as the recipient, we will issue a refund to the original purchaser. Gift recipients are not eligible for direct refunds.

Return Address (for correspondence only)

Since no physical returns are required, the following address is provided for official written correspondence or legal notices regarding your refund request:

Elite Web Maintenance LLC
4055 W Barry Ave, Chicago, IL 60641, USA

Shipping Costs

There are no shipping costs involved because our services are delivered digitally. You will never be charged for return shipping.

Need Help?

If you have any questions about our refund policy, please contact us at info@elitewebmaintenance.net and we will be happy to assist you.